Last updated: 9 October 2026.
Need help with Stitchside: Row Counter? Email nagarajanseeni.dev@gmail.com.
Include what you were trying to do, what happened, your app version, and your iPhone or iPad model and system version. Screenshots can help, but remove any information you do not want to share. Never send passwords, Apple Account credentials, or full payment-card details. Only attach patterns or other files you are entitled to share.
Projects, patterns, and backups
Where are my projects stored?
Stitchside keeps your project library in the app's local storage. We do not hold a server copy of your projects, and the app does not automatically sync them between devices. Your device's Apple backup settings and any file provider you choose are separate services.
How do I protect my work or move it to another device?
Use the app's backup and restore tools to export and import a .stitchkeep archive. Keep a copy outside the app and check that the chosen destination saved the file before deleting the app or replacing your device. Restoring a purchase restores eligible Pro access; it does not transfer projects.
Archives may include project notes and copies of imported patterns. Stitchside does not password-protect or encrypt these archives, so choose a suitable storage destination and share them carefully.
A pattern will not import. What should I do?
Check that the file is available on your device or has finished downloading from its file provider. Try opening it in another compatible app to check that the file is readable. If the problem continues, contact us with the file type, the steps you followed, and any error message. You do not need to send the pattern itself to ask for help.
Can I recover a deleted project?
Check Recently Deleted. Projects normally remain recoverable there for 30 days unless you permanently delete them earlier. Expired items are removed when the app performs cleanup. Permanently deleted projects cannot be recovered through the app unless you have an existing backup that contains them.
Pro, purchases, and billing
What is the difference between Monthly and Lifetime Pro?
Both provide the same Pro capabilities while access is valid. Monthly Pro is an automatically renewing subscription. Lifetime Pro is a one-time purchase with no recurring charge. The price and any eligible trial or offer are shown before you confirm through Apple. See the Terms and Conditions for details.
I already bought Pro. How do I restore it?
Use Restore Purchases in Stitchside while signed in to the Apple Account used for the original purchase. A network connection and successful purchase verification are required. If access is still missing, contact us with a description of the issue. Do not send your Apple Account password.
How do I cancel Monthly Pro?
On your iPhone or iPad, open Settings → your name → Subscriptions, select Stitchside, and choose the cancellation option. Follow Apple's cancellation instructions.
Deleting the app or emailing us does not cancel a subscription. Buying Lifetime Pro also does not automatically cancel Monthly Pro; cancel Monthly separately to avoid further renewal charges.
How do I request a refund?
For purchases billed by Apple, visit reportaproblem.apple.com and follow Apple's refund instructions. Eligibility depends on the purchase, Apple's process, and applicable law. Contact us for help with app or Pro-access problems. Your statutory consumer rights remain available.
Will I lose my projects if Pro ends?
Losing Pro does not delete your projects. Existing saved work remains available for reading, export, backup, and recovery. New Pro actions and additional Active projects may be restricted by the Free allowance.
Privacy and contact
For privacy questions or requests concerning your personal data, email nagarajanseeni.dev@gmail.com. Our Privacy Policy explains local project storage, PostHog analytics, RevenueCat paywalls and purchases, and your privacy rights.
Nagarajan Seeni (NaguBuilds) Chennai, Tamil Nadu, India
Privacy Policy · Terms and Conditions · Apple's Standard EULA